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Support · repair & refurbishment
Rimage hardware is built to last, which is exactly why so many units still in service are several years old. We diagnose, repair, maintain and refurbish disc publishers and robotic burners so you get more working years out of the equipment you already own.
Pick-and-place mechanism wear, misfeeds and alignment — the most common failure point on autoloaders.
Worn or failing CD/DVD/Blu-ray drives replaced and re-tested for reliable burns.
Print quality faults, head and ribbon path issues on inkjet and thermal print engines.
Scheduled cleaning and checks to catch wear before it stops a production run.
Full strip-down, parts renewal and testing — for your unit or a warrantied refurbished one from us.
Correct media kits and film to keep print quality consistent post-service.
Sometimes a repair is the smart spend; sometimes a tested refurbished unit costs less than the fix. We'll give you an honest assessment of your specific machine rather than defaulting to the bigger sale.
Describe your faultSend your Rimage model number and we'll match the exact hardware, media kit or film and quote it.